Above and beyond
“First, thank you very much for the attic structure repair which your people did on our house with so much expertise, so quickly and with so much friendly effort to make sure the job was done right and then we were satisfied and informed all the way.
It has been almost 11 years since the house was first finished and yet your supervisor, Kurt, came to evaluate the problem the next day after I called you and the following day he arrived with two framers and a load of materials. Later another supervisor also came. The repair was completed within hours. Your response was above and beyond what anyone would expect from any builder.
It is clear to me from this occasion and earlier events that one of your many business talents lies in the selection of people. Everyone involved demonstrated that they genuinely cared about our home and wanted to please us.
Thanks again to you, Kurt and the crew.”