When asked about my experience building a home, I always reply “I would love to build another home with Brian Thompson.” It was a year I enjoyed thoroughly and from which I learned a great deal about building, setting and accomplishing goals, and managing people. From day one Brian referred to my soon to be new house as my “dream home,” and IT IS. Everyone associated with Thompson Custom Homes shared Brian’s goal of creating my dream home.
From the first meeting with the architect to checking on me shortly after my move in, Brian was always involved never more than a phone call or email away. Burt Doucette, my project supervisor, was my day-to-day new best friend. He patiently explained every step and process, held my hand when needed, and made sure I found exactly what I wanted for my home. No question was unanswered, no request too small, and he always had time for me. After moving in, Jorge Medina became my next best friend. He made sure the tiny things I missed before moving in were taken care of and patiently solved any problems I discovered.
I have now been in my dream home for nine months and could not be more pleased with it. Brian still calls periodically to be sure everything is working well and when I have a problem, I call Brian, Burt, or Jorge. I am convinced the three of them can take care of anything and will continue to do so. In a world where customer service is almost a lost art, Thompson Custom Homes makes building a wonderful, special experience.
I would be delighted for anyone considering building with the Thompson Custom Home family to come by and see my dream home.